Cancelled Events

Occasionally, events are cancelled or postponed by the promoter, team, band or venue due to weather conditions or situations affecting the staff or audience. When this occurs, ticketmaster.co.nz makes every effort to ensure you receive a prompt refund if applicable. If an event is cancelled, please Contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions. Please make sure to include/provide your ticketmaster.co.nz account number so we can expedite your refund if applicable. If you purchased the ticket(s) at a ticket centre, you will need to return the ticket(s) directly to the ticket centre where you purchased the ticket(s).

In the event that a Presenter authorises ticket refunds, they will be issued only to the original purchaser or to the original credit card used for the purchase. Possession of this ticket alone, without validation of original purchase from Ticketmaster or Presenter's other authorised resaler, shall not entitle the holder to a refund.

Refunds and Exchanges

Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, teams and theatres; generally prohibit Ticketmaster from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.